Privacy Policy

Last updated: 04-08-2026

Introduction

Livora Home Automation (“Livora”, “we”, “us”, or “our”) provides smart home products, professional installation, the Livora Care service, the Livora mobile application (the “App”), and the website belivora.co.uk (the “Site”). This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and the rights you have. This policy applies to the App, the Site, and the Livora Care service.

We are the controller of your personal data. If you have any privacy-related questions or requests, please contact us at team@belivora.co.uk.

Summary

We collect the information required to operate your smart home, provide installation and support, and improve the security and performance of our services.
Location data is used only for features such as home arrival, departure, geofencing, and automation.
If you enable optional wellbeing features, we may collect health and wellbeing information from supported devices.
You can access, correct, export, or permanently delete your personal data at any time.
We never sell your personal information and never use your location or health data for advertising.

Information We Collect

We may collect the following categories of information:

Account & Contact Information: Name, email address, phone number, postal address, and details submitted during surveys, quotations, account registration, or support requests.
Home & Device Information: Device names, rooms, automation settings, schedules, scenes, smart device status, and connected third-party platforms such as Apple Home, Google Home, Amazon Alexa, Philips Hue, Sonos, and smart locks.
Location Information: Precise or approximate location (with your permission) to provide geofencing, away mode, arrival automation, and location-based smart home features. Background location is only used if you grant permission and can be disabled at any time.
Health & Wellbeing Information (Optional): If you enable Livora wellbeing features, we may collect activity, presence, wearable readings, or other wellbeing information from connected devices solely to provide those services.
Usage & Diagnostic Information: IP address, device identifiers, app usage, crash reports, log files, and performance information to maintain service reliability and security.
Website & Cookie Information: Cookies, analytics data, browser type, and website usage information to improve the performance and functionality of our website.

How We Use Your Information

To operate and manage your smart home devices and automations.
To provide installation services, Livora Care, warranty support, and customer assistance.
To process service requests and communicate important account or service updates.
To send marketing communications where you have provided consent.
To improve website functionality, app performance, and service reliability.
To detect security issues, prevent misuse, and troubleshoot technical problems.
To comply with legal, contractual, and regulatory obligations.

Legal Basis for Processing

Where required by UK GDPR and EU GDPR, we process your personal information based on one or more of the following legal grounds:

Performance of a contract.
Your consent for marketing, location access, and optional wellbeing features.
Our legitimate interests in operating, securing, and improving our services.
Compliance with legal obligations.

Data Sharing

We do not sell your personal data. We may share your information only when necessary with:

Trusted cloud hosting and infrastructure providers.
Third-party smart home platforms that you choose to connect.
Livora installers and Livora Care support teams.
Professional advisers, regulators, or legal authorities where required by law.

Data Retention

We retain personal data only for as long as necessary to provide our services or comply with legal obligations.

Account and device data: While your account remains active and up to 12 months after account closure unless legally required otherwise.
Location history: Up to 30 days and removable by you at any time.
Health and wellbeing data: Until the feature is disabled, then deleted within 30 days.
Support and warranty records: Up to 6 years.
Diagnostic logs: Up to 12 months.
Backups: Overwritten on a rolling 30-day cycle.

When retention periods expire, information is securely deleted or anonymised.

## Medical Disclaimer

Livora Home Automation and its mobile application, including any wellbeing or health-related features, are *not intended to be used as a medical device* and are *not regulated as a medical or healthcare service*.

The App does *not provide medical advice* and is *not designed to diagnose, treat, cure, monitor, or prevent any disease, condition, or health issue*.

Any health or wellbeing data accessed, displayed, or processed by the App (including data from integrations such as Health Connect or other wearable or third-party services) is used solely for *informational, lifestyle, and home automation purposes*.

You acknowledge and agree that:

* The App should *not be relied upon for medical decisions or health assessments*
* The App does *not replace professional medical advice, diagnosis, or treatment*
* Any actions taken based on information from the App are *at your own risk*

Always seek the advice of a *qualified healthcare professional* regarding any medical condition or health concerns.

In case of a medical emergency, contact your doctor or emergency services immediately.

Your Rights

Depending on applicable privacy laws, you have the right to:

Access your personal information.
Correct inaccurate information.
Export your personal data.
Delete your account and associated personal information.
Delete specific data such as location history.
Withdraw consent where processing is based on consent.
Object to or restrict certain types of processing.

You can delete your Livora account through the App by navigating to Settings → Account → Delete Account, by completing the deletion form at belivora.co.uk/delete-account, or by emailing privacy@belivora.co.uk. Verified requests are normally completed within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

Data Security

We protect your information using encryption during transmission, secure hosting, access controls, and industry-standard security practices. Although no online system can guarantee absolute security, we take reasonable measures to protect your personal information and will notify affected users and regulators where required by law.

Children’s Privacy

Livora services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact team@belivora.co.uk so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with a revised “Last updated” date. Where required, significant changes will also be communicated through the Livora App.

Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Livora Home Automation
Privacy: team@belivora.co.uk
General: sales@belivora.co.uk
Address: Unit 3 Perrywood Business Park, Honeycrock Lane, Redhill, England, RH1 5DZ